First Assist – Driven to improve the lives South Africans

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Proudly
a black owned
and level 1
contributor

Firstassist is perfectly positioned to naturally
partner with similarly minded corporate clients
who are focused on transformation.

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National service
provider network

Our national network of Service Providers
ensures that we can provide World Class
service to our clients and their customers.

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Industry leading
technology

Dreamtec, our advanced technology-based systems
and processes, which form the backbone of our
operations, position us as industry leaders.

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Blue-chip
client base

Firstassist boasts a broad and diverse range
of national corporate clients representing
highly regarded brands.

Introduction

South African motorists encounter an array of challenging emergency roadside situations daily. At Firstassist we connect our insurance clients with a national network of professional Service Providers to meet the needs of our common customers.

Multi-Disciplined Assistance Partner

Firstassist is a multi-disciplined and multi-faceted assistance partner to blue-chip corporate clients. By harnessing industry benchmark technologies, Firstassist is perfectly positioned to provide industry differentiated products, exceptional service, and innovative solutions to our clients.

Outsourced Extension
of Services

Firstassist provides an outsourced extension of services to the customers of its corporate clients, whilst delivering on each brand’s promise at critical customer touchpoints.

Proven Track-Record

Firstassist’s proven trackrecord, spanning over 20 years, is testament to its vision for delivering specialized and customized solutions that make a positive impact on its customers’ claims experience.

Our Valued
Service Providers

At Firstassist, our strength is derived from our extensive network of valued Service Providers who span the geography of South Africa. They are fundamental stakeholders who play a pivotal role in delivering service excellence to our clients and their customers.

We are inclusive in our approach and work diligently towards lowering barriers to entry, as well as regarding the fair and equitable allocation of work, giving preference to historically disadvantaged individuals (HDI’s).